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DELIVERIES AND RETURNS
Packaging and Posting
We always provide secure packaging (bubble wrap, padded envelopes)
We aim to dispatch parcels within 24 hours via Royal Mail service after receiving payment including most Saturdays
We always retain certificate of posting in case parcel is damaged, delayed or lost in post.
Returns and Refunds
14 days cooling off period
During this time you can withdraw from a transaction for any reason. Please, refer to the UK Consumer Protection (Distance Selling) Regulations
Items damaged, delayed or lost in post
Please, bear in mind that we act as seller and not courier. From the moment we leave parcel with courier
we are very limited in actions. All compensation will be given once approved by Royal Mail (to protect our business from fraudulent claims)
Please, follow this link for further information
In case an item is lost in post we will always ask Royal Mail and Ebay to investigate each case.
We will also ask other sellers who dealt with buyer in question if they had any problems with this buyer.
We will always leave a follow up feedback explaining that the item was lost in post.
In case of suspicious buying practices we will pass the case to our lawyer for further actions.
If your item won't arrive after 5 working days from your payment
please, contact us to confirm your address.
